Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
Supporting and resolving customer enquiries and complaints across a range of our products.
Increasing customer retention and loyalty by providing amazing service whilst maximising opportunities to grow our business with our British Gas Product range.
You'll be working as a Senior Credit & Debt Agent in an exciting and ground-breaking new role in our British Gas Residential Energy Division.
Our client is a leading housebuilder in the North West region, committed to delivering high-quality homes and exceptional customer service.
With a strong focus on innovation and sustainability, they are determined to enhance the lives of their residents.
Job Description
They are seeking a dedicated Customer Care Coordinator to join the team and play a pivotal role in ensuring their customers receive outstanding support and assistance throughout their homeownership journey.