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We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract. This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly. Contract term: 12 months FTC Salary: £22,000 to £24,000 depending on experience Hours: 35 hours per week, Monday to Friday, 9am-5pm Location: Horley Office, with hybrid option available after training (2 days in the office as a minimum) Benefits Include:Pension scheme, increasing holiday with length of service (start at 20 days rising to 25 days), Holiday EXTRA - purchase up to 5 days extra holiday per year, Employee Assistance programmes - health/legal/counselling, award bonus, Simply Health, Season Ticket Loans, Company social activities inc. Summer BBQ, Festive lunch and much more! Interested? Here's more ... As a Customer Support Analyst, you'll play a pivotal role in ensuring the business platform users receive top-tier assistance. You'll be part of a dynamic team, offering technical support and maintaining a reputation for excellent service. Your Responsibilities: Dive deep into our products to become an expert user of our bespoke platforms. Manage the onboarding process for users, ensuring a smooth experience from start to finish. Provide ongoing support and handle user queries, escalating when necessary. Offer training and assistance to help users navigate reports and settings. Continuously identify opportunities for service improvement based on customer feedback. Efficiently manage utility logs and mailbox communications. Analyse monitoring statistics to drive insights and improvements. Required Competencies/Skills: The successful candidate will come with exceptional capabilities of delivering a top-tier, hands-on and positive experiences to their customer base with the ability to present information clearly and with an engaging tone. You will have the ability to spin many plates, be highly organised and manage a high volume of customer support. Our client is open to experience gained, however you must be able to present the ability to offer a first class customer service, along with the want to learn. The role will require you to analyse data and use many an Excel spreadsheet therefore they are looking for an individual who possess the ability to view spreadsheets and graphs and have a sharp numerical aptitude. This is a fantastic opportunity for someone who is keen to do a good days work, whilst working for a leading provider within the utilities Sector. A business renowned for growth and development, as well as amazing training, opportunities within may be available to the successful individual covering this period of leave. APPLY NOW! For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
6-12 Month Fixed Term - Dedicated Customer Professional Gravesend We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Fixed Term Basis, (Monday Friday 8.30 5.30pm), you will receive a competitive salary. Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you. As our Dedicated Customer Professional, you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries. Responsibilities as our Dedicated Customer Professional are to: Manage and oversee customer deliveries Be the first point of contact for all customer requests, respond to customers within agreed time scales. Proactive communication to keep customers informed Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded. Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers. Investigate complaints, monitor and challenge for preventative measures. Challenge processes to ensure we constantly improve Process Customer Orders and checking colleagues order entry. Process and resolving Customer Complaints in a timely manner Understanding, communicating and processing promotional deals. Contact customers who regularly order and haven't ordered in their usual timeframe, or ordering outside their usual buying pattern Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing. Essential Skills required of our Dedicated Customer Professional: 2-3 years previous experience in a demanding customer service environment IT proficient in MS package, intermediate to advanced in Excel Ability to work in a fast-changing, dynamic environment Fluent in English both written and spoken Excellent communication skills a relationship builder Active listening skills Ability to deliver difficult messages positively Ability to give and receive feedback positively Process driven and able to adopt and utilise to best advantage Proactive attitude Desirable Skills Additional language spoken, in particular French, Spanish and/or Portuguese Experience of working with SAP and Salesforce Experience of complaint handling through to resolution International business understanding and/or experience In return for joining us as our Dedicated Customer Professional you will receive: Competitive Salary- 25 days holiday plus bank holidays annually (pro-rata)- Contributory pension scheme (company match up to 7%)- Life Assurance 4x basic salary Lifeworks EAP ad Perks Free Parking Interested in becoming a Moover? Join us as our Dedicated Customer Professional and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you! Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress.