Liberty has an exciting opportunity for a Customer Service Advisor to join our team based in the Knowsley area of Merseyside on a 6-month fixed term contract.
Employees are agile working and therefore permitted to work from their home address or a location that suits their needs and those of the business.
You will need to be in a reasonable commutable distance for training and meetings.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
CCP are delighted to be supporting an expanding independent organisation with the appointment of a Real Time Analyst on a full-time basis.
You will be responsible for maximising performance and efficiency, demonstrating initiative and strong decision-making skills.
You will play a crucial role as part the Resourcing Planning team, monitoring service levels and site performance within the omni channel contact centre.