As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
6-12 Month Fixed Term - Dedicated Customer Professional
We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Fixed Term Basis, (Monday Friday 8.30 5.30pm), you will receive a competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia.
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Are you looking for your next step within Customer Service
Our client is a well-established and successful manufacturing business; they are looking for a passionate, customer focussed and driven individual who can build strong business relationships with customers and suppliers alike, to ensure the business continues to grow.
If so, this could be your ideal next role!
What will your working week be like
This is a fantastic opportunity for an experienced Customer Service professional - you will be part of a dedicated internal sales team, where your main responsibilities will include:.