As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
Unlike most providers, we build, own and operate our dedicated fibre optic network and install it directly into the home, meaning we can deliver a super-fast connection at prices the national providers find hard to beat.
We're London's largest and fastest 100% full fibre broadband provider, bringing better internet to Londoners since 2013.
As Customer Success Consultant you will be responsible for delivering on-demand services for self-managed advertisers purchasing support to assist them with the growth of their affiliate programme.
Purpose of Position
This would include launch strategy advice, user interface training, publisher recommendations or housekeeping tasks as well as testing any new opportunities as part of exploring opportunities to drive revenue.
Looking for a Customer Service representative to join a great lifestyle business based in London (Shoreditch)
Competitive salary generous profit share bonus
The role
To provide assistance to the Sales Team and the Customer Service Team by placing orders, invoicing clients, responding to emails, answering phone calls, resolving issues and assisting Sales Managers.
The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.
This role is working as part of a small team to deliver the customer resolution service.
Weekly Hours: Full time 37 Hours per week (Monday to Friday)
As the German speaking Customer Service Agent you will provide technical assistance and resolving more complex issues that customers encounter and that could not be resolved by level 1 support.
You will close customer tickets and use the SAP system to investigate customer accounts, whilst being a key account manager to large German retailers.
You will work for a high end global furniture company who has been around since the 1930's.