Posted by Travel Trade Recruitment • £25K/yr to £29K/yr
You will serve as the primary point of contact for customers who have issues with our products or services, working to resolve their complaints while maintaining a positive customer experience.
We are looking for a self-motivated, customer service focused individual who is passionate about delivering exceptional service and can handle and resolve complaints effectively and efficiently with the ultimate goal of achieving customer retention and loyalty.
Our client is an award-winning leading luxury travel specialist who are very well-established and extremely successful within their sector.
Working on a hybrid basis, the Customer Service Advisor will work 37.5 hours a week, between the hours of 8am and 8pm Monday to Friday, 10am-2pm Saturday (on a rota).
A fantastic opportunity for a Customer Service Advisor to join a progressive, innovative company with 25 years' industry leading experience.
Based within exceptional, modern offices, the Customer Service Advisor will be rewarded with 23 days' holiday, increasing with service to 30 days; quarterly staff awards and long service rewards; company events; free onsite parking; a healthcare cashback scheme; life assurance; and genuine career opportunities.