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Closing date: 10-05-2024 Customer Team Member Location: Station Road, Mallaig, PH41 4PY Pay: £16.00 per hour including night shift premium Contract: 24 hours per week regular overtime, 4 months seasonal temporary contract, part time Working pattern: Various night shifts to cover from 10.00pm to until 6.30pm Full, paid training provided You can apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test. #3
Job Title: Customer Services Officer Location: Watford Salary: Up to £28,000 Hours: Monday to Friday 9 am to 5:30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 25 days annual leave with bank and public holidays on top Perk box Superb development opportunities About out Client: Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind. Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities. This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study. Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays. About the Role: In this entry-level opportunity you will engage directly with loan customers, utilizing your exceptional communication skills to gather crucial information and craft tailored payment plans or explore alternative forbearance options. This role is at the forefront of customer service excellence, making it ideal for individuals passionate about advancing their careers within the mortgage sector. Rest assured; comprehensive training will be provided to set you up for success. Don't miss out on this chance to make a meaningful impact while honing your skills in a supportive. Responsibilities: Dealing with all calls, post and emails effectively and to within agreed SLAs Checking of new account uploads Submitting BACS files and actioning any unpaid direct debits or payments Dealing with all cash allocations to ensure funds are applied to the appropriate account. This will include checking the company bank account(s) Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc Scanning Title updates to files Actioning and applying all redemption and capital reduction funds to loans to redemption/completion. Actioning all Deed of Postponement, and Easement requests to completion Ensuing all Printing is undertaken and sent within agreed SLAs Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report. Dealing with Solicitors Missing Title Registrations Dealing with Cash/Redemption allocation last working day of the month which may go beyond the time of 1730. Dealing with CRA Return (CAIS) Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases Actioning the Monthly Consolidation Refunds from Finance Adhering to the Invoice Process to check and pass for payment of any invoices. (subject to mandate) Dealing with any Exceptions between Phoebus and Fusion Actioning any B of E Base Rate Changes & Complaints Assisting the team with any Phoebus or system(s) Testing Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have Experience required: Good telephone skills Ability to work as part of a team and on own initiative Attention to detail Strong negotiation skills Self-motivated Proactive Logical and organised Previous customer services or arrears management is preferred ideally from the financial services sector, but this is not essential Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes: 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role. Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction. Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations. Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process For more information regarding the role of Customer Service Officer please contact us Stellar Select is acting as an employment agency and is a corporate member of the REC
HomeLet are looking for a new Customer Service Specialist to join their dynamic and customer-focused team. Are you passionate about providing exceptional service and ensuring customer satisfaction? If so, we have an exciting opportunity for you to showcase your skills and be a part of our growing organisation. You will be required to provide excellent customer service to our existing policy holders dealing with queries; complaints etc. and take relevant actions to support the Sales to retain business at every opportunity. Key Responsibilities: To remain 100% FCA and DPA and ICOB compliant. To ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers. To provide an excellent service to customers via inbound and outbound communication. To take ownership and responsibility of your workload and performance. To achieve or exceed QA expectations. Support retention and or generate additional income for the business at all possible opportunities to help support the growth of our back book this includes but is not limited to, collecting missing payments, updating payment details, completing and upselling on mid term adjustments to transfer to the sales team, saving business from cancelling. Input accurate data into all necessary logs, trackers and databases to accurately record information and provide adequate MI and audit trails. Meet individual/exceed targets and assist in meeting targets set for team and business unit. To report to Team Leader/ Service Manager any problems encountered or to a supervisor in absence of a Team Leader/ Service Manager. To be aware of the department targets work as part of a team to ensure you strive to influence this in a positive way. To update team visuals with targets and figures. To identify and make recommendations for improvements to current working practices as required. Effectively deal with and log complaints. Adhere to Barbon Policies. To carry out any other tasks as directed by Team Leaders or Managers. Person specification: Essential GCSE in English Language and Maths (or equivalent) Sales experience Experience of working to targets Experience in a customer service role Collaborative Working- Works Co-Operatively Communicating Clearly- Communicates Professionally Leading & Developing- Drives Own Development Thinking Customer- Puts the Customer First Commercial Mind-set- Makes an effort to limit wasted resource Analysing & Initiating- Makes Effective Decisions Adapting & Responding- Is Open to Change Taking Ownership- Accepts Responsibility Creating & Innovating- Seeks Improvement Planning & Prioritising-Prioritises and Plans Own Work Desirable Diploma or Degree Campaign or Inbound / Outbound calling experience Experience of working in a regulated environment Knowledge of insurance Presentation skills Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 599