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"This role includes working on Managing customer billing workflow, admin work, answering customer emails and the occasional customer telephone call. No sales experience required however experience in handling customer over different platforms (emails, calls etc) is essential. Key skills. Previous experience in call centre environments Superb customer services & communication skills Good IT skills (especially Excel) Personable and engaging "Treating Customers Fairly" Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.
Customer Service - Claims & Complaints Adviser, Reading: This role is to handle calls and correspondence professionally, investigate thoroughly and promptly, and utilise available resources to ensure effective, timely, and personalised resolutions for various customer inquiries. Client Details Customer Service - Claims & Complaints Adviser, Reading: My Clients success lies not only in their renowned luxury brand products but also in the exceptional customer relationships they foster. Their dedicated Customer Service Advisers offer highly personalised customer care, including tailored solutions, to ensure customer loyalty to the brand. Modern Offices close to main public transport network. Description Customer Service - Claims & Complaints Adviser, Reading: All areas of B2C Customer service, including dealing with complaints and claims Handle all calls and correspondence with professionalism Conducting thorough and prompt investigations while leveraging available resources to achieve effective, timely, and personalised resolutions. Receive inquiries, including requests for information, complaints, related to products, and continuously enhance specialised knowledge. Cultivate relationships with sales team, involving them in customer-related matters, and ensure that all goodwill gestures are individualised, tailored to address customer inconveniences. Profile You will understand that this role deals with complaints and you will be happy doing this sort of job and have the reliance to be successful. Empathy: A good customer service adviser should demonstrate empathy and understanding towards customer's concerns and complaints, showing that they care about the customer's perspective. Active Listening: You will be skilled in active listening, paying close attention to the customer's issue and asking relevant questions to fully comprehend the problem. Problem-Solving: Effective problem-solving abilities are crucial to address complaints and find suitable resolutions that meet the customer's needs. Communication: Clear and concise communication is essential, ensuring that the adviser can explain solutions and updates in a way that customers can easily understand. Patience: Dealing with complaints can be challenging, so patience is vital to remain calm and professional, even when faced with frustrated or upset customers. Responsiveness: A good customer service adviser should be prompt in their responses, acknowledging complaints and working diligently to resolve them in a timely manner. Job Offer Salary of circa £25,000 - £27,000 Free parking Opportunity to work within a highly respected luxury brand Competitive starting salary, with great career opportunities Sociable working hours Small, fun, friendly highly motivated team
Customer service and sales assistant Are you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer and are now looking to start as a Customer service and sales assistant? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job so are looking to start as a Customer service and sales assistant? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales advisors. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales advisor skills that we look for. Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme for sales advisors Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary. People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying