Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
We are hiring for our client who is looking for a Customer Service team member to join their expanding team.
Are you ready for a role where you are not just looking after your customers but providing an unforgettable experience?
If you are someone that enjoys being busy, speaking to people and working within a team whilst having your own responsibilities then this will be an interesting role for you.
The Customer Experience (CX) team focus on the service customers receive post sale, your new role as National Performance Coordinator is to support Samsung's repair partners with continuous improvement, training, service levels and repairs.
Your mission will be to build strong internal and external relationships their our repair partner network, supporting their continuous improvement, implementing change and uplifting performance.
ARE YOU THE ONE
At Samsung UK, the Customer Experience team is the go-to squad for all things customer support, covering a wide range of products and services.
We're now looking for a Customer Service Admin temp to start asap with one of the UK's leading specialists in their field, this opportunity would be to join their busy customer orders fulfilment team on a full-time and temp basis initially, but very much looking at a long term permanent role.
As a temp the plan would be to get someone started and trained on the phones/email systems quickly and help with what is expected to be a busy few months, and then slowly training this person on the orders side, leading into a permanent role if that's what you're looking for.
The Orders Department is the beating heart of the business; processing customer sales orders and ensuring that they deliver great service to their customers by phone and email.
Posted by Contract Personnel Limited • £29,203.20/yr
Main Responsibilities
Taking ownership of customers issues and following problems through to resolution.
To manage the day-to-day requirements of the company's customers, ensuring correct information and effective communications is delivered and providing a robust customer service experience to all customers.
General
Contract Personnel are pleased to be working with our Ashford based client, in search of a Customer Service Operative to join the business on a 6 month Fixed Term Contract.