Posted by Get Staffed Online Recruitment Limited • £10K/yr to £100K/yr
About Our Client
Our client's goal is simple: to make vehicle movement easy.
They are on their way to creating the leading end-to-end movement solution in the UK for their customers (such as Hertz and The AA), delivered by their network of 600 drivers and transport agents across the UK.
Our major financial services client is seeking a Customer Service Team Manager to lead a team of customer service officers and deliver an exceptional customer experience across multiple contact channels.
The ideal candidate will be an experienced leader with a passion for driving customer service excellence, supporting team development, and ensuring operational efficiency.
Job Purpose
To manage a team of customer service agents, ensuring best-in-class service, timely resolution of customer queries, and continuous process improvement, while meeting KPIs and maintaining compliance with regulatory standards.
Wilmington plc is on a mission to revolutionise our customer service operations, and we are seeking a proven leader to drive this transformative change.
Customer Success and Operations Director - Hybrid
Location: Hybrid - Leicester or Birmingham based, with travel to our London office.
Why do we want you
What We Can Offer You: Competitive Salary, Annual Performance-Related Bonus, Share Scheme, Life Assurance, Additional Holiday Purchase and Access to Wellbeing Resources.
Joining as a Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to the Sales Consultant team and help them maximise their productivity.
We have a fantastic opportunity for passionate, customer-focused and highly organised travel industry professionals to be part of our award-winning client's Customer Support team.
Previous customer service gained within the cruise or travel sector is essential for this position, along with excellent communication skills and attention to detail.
If you are a confident, compassionate and positive person who always delivers a first-class customer experience during difficult times this is the role for you.....
Do you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued?
Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end?
We are seeking a passionate and strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our end-to-end customer journey.
This pivotal role will report directly to the CEO and require close collaboration with other board directors to ensure a seamless and exceptional experience at every stage.
The Head of Category will become the expert and thought leader for their category, collaborating closely with key stakeholders to define and achieve customer excellence.
The Head of Category will play a crucial role in this journey by maximizing sales, profit, utilization, and market share for a specific group of products or categories.
This role also involves the strategic development of the area to drive future competitive advantage and growth.
A new function in our Moorepay business, our field-based Customer Success Managers (CSMs) will play a critical role in the ongoing management and health of our customer relationships and in developing close working relationships with our key and strategic customers.
About the role
As a CSM your focus will be on ensuring that our customers are successful and delighted throughout their journey with Moorepay.
Are you devoted to delivering superior customer service with a passion for making a difference?
As a Customer Service Advisor, you will provide a service to inbound customer contacts through multiple communication channels, primarily by telephone and email to make outbound contacts as appropriate to maintain or enhance that service.
If that sounds like you, then we have your next new challenge waiting at the West Brom.
Because the Sales Team Manager is a very broad role, from setting the sales strategy to rolling up your sleeves and supporting your direct reports, you must have experience in I&C for either Power or Gas.
As the Sales Team Manager you are not just doing a run of the mill job, you are supporting a movement towards net zero, reducing carbon emissions and increasing renewable energy.