My global pharmaceutical client, based in Berkshire, are looking for a Dutch Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
We are looking for someone confident, customer focused and enthusiastic with previous office based customer service experience and knowledge of how to use a CRM.
Fantastic benefits, lovely working hours - 9am - 5pm Mon to Fri, plus 25 days holiday and private medical.
An exciting opportunity has arisen to join our client, a leading organisation, in Marlow, home to some of the most well known brands in the UK!
You will investigate and resolve queries, maintain customer master data and sales conditions to ensure high levels of customer service is met.
As Customer Services Representative you are responsible to support effective supply chain management through customer order management.
You will communicate effectively both internally and externally to build relationships with customers and contribute to delivery of supply chain projects.