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Adecco are currently recruiting for a customer service advisor to be based in Liverpool. Thsi is a 6 Month Contract The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate £11.50 to £13.00ph Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherence to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly Receiving and processing incoming customers' orders and queries Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor Point of contact for external remote sales team with any order/query issues Strong collaboration within business operations and customer services team Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc Financial and Quality compliance: All Creation of new customer accounts ensuring all financial controls are adhered to. Support and liaise with accounts team, credit checking. Ensure quality compliance during new account processing, from setting up new account - delivery of product. Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required) Training and Compliance Ensuring all SOP and training are up to date in timely manner. 100% compliant with policies and procedures Experience/Competencies Customer service background SAP experience preferable Microsoft Office, including strong Word, Excel skills Understanding of logistic/supply chain processes Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Job Title: Assembly Fitter Location: Birkenhead, Wirral Duration: 3-6 months Shifts: Afternoons (Mon to Thurs 4pm-12am, Friday 10am-3pm) or Day shift also available (Mon to Thurs 7.30am- 4pm, Friday 7.30am -12.30pm) We are currently recruiting for a number of Assembly Fitters to work afternoon shifts for a 3-6 month contract based in Birkenhead. Must have knowledge of overhauling. Key Duties & Responsibilities: Work on own initiative or as part of a team within a dedicated team of fitters working to production deadlines. Perform tasks within the assembly areas considered to be within his/her capability. To be flexible and work in any assembly area, accepting the possible varying shift patterns and also to help if required in non assembly areas. Undertake any necessary training to allow for flexibility between the differing assembly areas and train other personnel. Overhaul, repair, assemble and test a variety of equipment, including warranty returns, refurbished and new:- calipers, actuators, discs, couplers, brake control equipment, etc. Build test installations in line with test specifications and schematics. Operate the same, interpreting results and adjusting units to required settings to achieve required outputs. Where equipment does not achieve required outputs, does not fit together, etc. to investigate, fault find and diagnose likely causes and where possible correct the fault. Notify appropriate personnel of actual and potential problems. Operate monitoring, measuring and diagnostic equipment. Ensure quality requirements are met by working to technical documents and work instructions. Ensure that any relevant information is passed over to the next shift to aid a smooth changeover. Carry out minor maintenance tasks and specified routine preventative maintenance some of which may be outside the assembly areas. Participate in continuous improvement workshops in order to increase efficiency within the company. Utilise CI tools such as 5S in order to improve the flow and workplace layout. Raise Non Conformance Records as appropriate. Communicate to Supervision any deficiencies in the production activity as they are detected and suggest any possible actions to correct these deficiencies. Ensure that tools, gauges, measuring equipment, etc. are properly stored Comply with Company and statutory Quality, Health & Safety, Environmental and Personnel policies and procedures. - Experience in valve repair, overhauling and assembling train components/brakes would be advantageous. - Overtime is available. Afternoon shift rates: Pay Rate: Umbrella Basic - Training rate £21.51, increasing to £23.97 after training complete PAYE Basic - Training £16.93, increasing to £18.81 after training complete Day shift rates: Pay Rate (per hour): Umbrella Basic -Training rate £18.18, increasing to £20.21 after training complete PAYE Basic - Training rate £14.35, increasing to £15.94 after training complete --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.