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An exciting opportunity for a Customer Service Advisor to join one of the North West's leading legal practices, based in Liverpool city centre. You will be working within the first response team, speaking to new customers and being the first point of contact to the clients and obtain clients details, checking eligibility or a claim. Client Details Our client is one of the North Wests leading Legal practices, specialising in Personal Injury, Defamation, Clinical Negligence and Professional Negligence, based in Liverpool. They are currently going through a period of growth and are looking for Customer Service Advisors to join their first response team. Our client offers great career progression, competitive salary and excellent benefits. Description Duties of the Customer Service Advisor will be: Handling and managing high volumes of calls from Clients and Customers Provide excellent Customer Service Liaising with internal departments and clients Obtain clients details, checking eligibility or a claim Carrying our full identification checks Profile The successful candidate will have the below skills: Ability to work in a fast-paced environment Strong written and verbal communication skills Focus on consistently achieving targets Strong problem-solving skills IT proficiency and a good eye for detail Job Offer Entry-level role in a well-established business, also offer an internal recruitment program, meaning many new options for progression within any sector in law. As well as this they offer fantastic on-site facilities including: Local Cafe with in-house discount 20% an on-site gym with mental well-being facilities
Adecco are currently recruiting for a customer service advisor to be based in Liverpool. Thsi is a 6 Month Contract The hours for this role are Monday to Friday - Rotational between 09:00 - 18:00 Pay rate £11.50 to £13.00ph Part of a team of customer services representatives, this role has the main objective to execute efficiently and professionally all business operations and customer services activities. This role is a customer facing role requiring customer focus, clear communication skills, product knowledge, empathy, stress-resistance as well as versatility with operational systems (SAP, etc). KPI is customers' satisfaction and 100% compliance with all policies and procedures. This role will contribute to supporting the achievement of the overall commercial operations objectives for the UK. Accountabilities Customer Service: Adherence to Customer Service processes and procedures Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly Receiving and processing incoming customers' orders and queries Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor Point of contact for external remote sales team with any order/query issues Strong collaboration within business operations and customer services team Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc Financial and Quality compliance: All Creation of new customer accounts ensuring all financial controls are adhered to. Support and liaise with accounts team, credit checking. Ensure quality compliance during new account processing, from setting up new account - delivery of product. Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required) Training and Compliance Ensuring all SOP and training are up to date in timely manner. 100% compliant with policies and procedures Experience/Competencies Customer service background SAP experience preferable Microsoft Office, including strong Word, Excel skills Understanding of logistic/supply chain processes Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
CUSTOMER SERVICE ADVISOR LIVERPOOL SPORTSWEAR LADIES & MENSWEAR BRAND £24,000 BENEFITS: Competitive Salary. Free parking onsite. On site Gym 40% staff discount. Staff events. Free refreshments provided. 25 days holidays plus 8 bank holidays. This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is a entrepreneurial business who have grown every year since their launch 5 years ago and 2024 is going to be another big year for them, with a real focus on international presence. KEY RESPONSIBILITIES: Acting as the first point of contact for all queries. Use our online platform to reply to all customer enquiries for both email and social media. Manage live chat during working hours. Dealing with customer queries and complaints. Tracking deliveries with couriers Maintaining customer satisfaction Assisting with returns ensuring the team is up to date with latest customer communications. Dealing with customer chargebacks. Ensuring all customer enquiries are dealt with in professional and timely manner. EXPERIENCE NEEDED: Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction. Understanding of GDPR Great verbal and written communication skills. The ability to build rapport and trust with customers. Excellent planning and organisational skills. Excellent communication skills (spoken and written), including strong spelling and grammar skills. Competent with Microsoft Office - Word/Excel/Outlook To demonstrate an effective knowledge of products and services. Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH30766