Are you a Customer Service Team Leader or a Customer Service Representative looking to take the next step who wants to work for an established Manufacturer?
You will be based at the Head Office in Bolton and be part of a group of companies with a team based across the UK and internationally.
All the company's products are designed and developed at head office.
We have an exciting new opportunity to join our customer services team as the Team Leader.
About the Company
Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team.
Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that's required in domestic and industrial applications.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
I am pleased to be working with a market-leading manufacturing client who are looking for a Customer Service Executive to join their fast-paced operation!
The role they are recruiting for is a full-time, permanent position and is located in Skelmersdale.