Fantastic Opportunity for a Customer Services Team Leader is available at a leading local financial Services Company
The Team Leader is responsible for assisting in managing a high level of administrative support services for the company's customers and field force, from initial contact through to the end of the contract terms.
Posted by Julie Rose Recruitment • £28K/yr to £30K/yr
General
Julie Rose Recruitment are looking for a Customer Service Team Leader to join our client, an established financial services company in Bromley.
You will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms.
As a Customer Service Team Leader, you will
Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include:.
Posted by Hays Specialist Recruitment Limited • £30K/yr to £32K/yr
My client and leading financial services provider based in the heart of Liverpool city centre and known for their customer-first approach, is seeking a professional Customer Service team leader to join their organisation on a permanent basis.
As they continue to expand, they are looking for an experienced team leader to oversee their frontline service teams, ensuring they provide efficient, compliant and high quality support to both internal and external customers.
Posted by Page Personnel Finance • £25K/yr to £31K/yr
General
Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.
The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.
Description
Manage the day to day duties in accordance with agreed service levels.
A client based in Bromley is recruiting for a Team Leader is responsible for assisting in managing a high level of administrative support services for customers and field force, from initial contact through to the end of the contract terms.
The Team Leader supports the Customer Services Manager in developing the team of 6-12 Administrators.
The role holder will also contribute to changes effecting the customer services environment, as defined by the Chief Operating Officer, Customer Services Manager and/or business/regulatory requirements.
You will be responsible for leading a high-performing team of Contact Centre Customer Representatives, ensuring they deliver excellent customer service.
Accountable for meeting KPI targets in operational performance, sales, and customer satisfaction.
Leading a culture of continuous improvement to drive the business to market excellence.
We are on the lookout for a dynamic Customer Service Team Leader whose mission is to ensure every customer interaction is a positive one while driving performance, engagement, and continuous improvement!
In this role, you will oversee a dedicated team of customer service representatives in a fast-paced call centre setting.
Are you a proactive leader with a talent for guiding a team?