As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels.
Are you a naturally helpful and friendly person who enjoys speaking with customers and assisting them with their financial queries?
We have a fantastic opportunity for you to join a team operating within a critical function in the financial services industry.
My client is a newly launched lender specialising in both credit card and debit accounts - they are now looking for a Complaints Specialist to join their growing Operations team.
The Complaints Specialist will log and work all complaints within agreed internal and regulatory timescales, ensuring all complaints worked are to the highest quality and with an independent lens to ensure fairness.
The successful candidate will split their time between handling customer complaints across all products, services and channels as well as corresponding administration duties that will allow for improved efficiency across the Complaints department.
We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
As the customer service representative you'll be part of a hardworking, proactive and supportive team with great experience and drive to do well.
The company are known for running weekly competitions, to give customers the opportunity to win their Dream Car along with cash prizes and luxury lifestyle rewards.
The client is a leading online gaming company who were first established back in 1999.
In the role of Technical Support Specialist, you will wield considerable influence, ensuring the seamless operation of our systems and providing resolution to technical inquiries from our valued clientele.
DIGITEC stands at the forefront as a specialist provider of B2B Financial Markets software solutions, with a growing emphasis on SaaS solutions.
As we continue to expand our global Customer Success and Service team, we are seeking technically adept individuals based in the UK or Germany to join our ranks.
Customer Service Representative / London / Full time / permanent
My client, a leader in the luxury office space, are looking for a Customer Service Representative to join them in their London office.
Within this position you will have the responsibility of ensuring first class customer service is always given, whilst also being able to thrive in a busy and ever-changing environment.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range Up to £40,000 dependant on experience