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New Job: Part time Customer Service Coordinator You will be providing customer service and sales support to this growing business based between Northampton and Wellingborough. You will be supporting operations, driving excellence in customer service while championing sustainability, sound good? Are you passionate driven and a dynamic individual looking to develop your career but wanting to work part time? Benefits: Working on site at beautiful offices and a great team 25 days holiday Salary: £25000pa Pension and life insurance Hours of work: Monday to Friday 12.00-5.00pm About the Job: As a Customer Service Coordinator, you'll be the linchpin in the team with a mission to provide first class sales and customer service support. Your role will involve coordinating with major construction contractors and assisting companies in achieving their sustainable goals. You will be working from a vibrant office, you'll collaborate closely with clients to tailor flexible solutions, ensuring they hit their KPIs and reduce costs. Customer Service: Prioritise and process customer orders and queries promptly. Investigate and resolve complaints swiftly Foster clear communication with clients and internal teams Collaborate with field sales to ensure service obligations are met and efficiencies maximised. Uphold the companies reputation through high personal standards and warm, welcoming interactions. Operations: Navigate the companies 5 stage process for client and supplier accounts seamlessly. Monitor invoices, ensuring accuracy for smooth invoicing. Identify profit opportunities and maintain meticulous housekeeping on internal systems. Provide stellar admin support when needed, from diary management to maintaining filing systems. Account Management Support: Monitor supplier increases and strategise solutions to maintain project profitability. Offer valuable feedback to directors weekly, contributing to strategic discussions. About you: Thrive in a fast-paced environment with the ability to work both independently and as part of a team. Customer-focused with a knack for problem-solving. Detail-oriented, organised, and adept at meeting deadlines. Strong written and verbal communication skills. Proficient in Microsoft Office and other commonly used IT systems. If you're ready to embark on an exciting journey with a progressive and growing business, where your skills are valued, and your passion for customer service makes a real difference, then we want to hear from you! Contact Esther at Satarah Recruitment for more information
Customer Service Administrator Northampton Monday-Friday 8:30am 5:00pm £11.44 per hour Temporary-Permanent Our Client We are working with a fantastic organisation in the Northampton area that are looking for Customer Service Administrators to join their dynamic and friendly team. This is a vibrant and busy team, and there are great opportunities for a long term career. Duties: Deal with telephone enquiries from members of the public relating to the issue of PCNs and Permits. Providing advice to members of the public on the current legislation relating to the issue of the penalty notice and information relating to new or existing permits. Log all telephone conversations on the system. Scan, index and progress all correspondence onto the processing system daily. Answer correspondence relating to the issue of PCNs, making relevant checks to investigate appeals and reply ensuring all points are answered. Liaise with Client Officers regarding Policy and Criteria for appeal decisions. Liaise with the Post and Reconciliation Senior regarding any receipting discrepancies/ payment queries and update system with all relevant details, as necessary. Apply to the DVLA for vehicle registration keeper details. Send out statutory notices to registered vehicle keepers. Participate and complete other duties and tasks as necessary as and when requested by the supervisor or manager. Skills Required: Fast and accurate computer keyboard skills Numerate with good verbal and written communication skills Computer literate, including Word, Excel and Outlook Full training provided!
German Customer Service Coordinator Northampton Permanent 40 hours per week, HALF DAY FRIDAY! (Work from Home on a Friday) Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like you, I have the perfect opportunity for you! This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Service Coordinator, my client is looking for someone who has exceptional customer service skills. Someone who is fluent in German is essential as you will be looking after their German B2B customers. Duties and responsibilities for the Customer Service Coordinator: Diagnosing a customer's product requirements and providing a solution. Managing the sales process from lead to customer. Providing quotes and pricing to customers. Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations. Consult with customers with regards to the correct product for them. Liaise with warehouse, transport, and engineering to ensure lead times are met. Skills and experience required for the Customer Service Coordinator: Previous experience of customer service/sales coordination/administration. An inquisitive mind and passion for learning about technical components. Fluent in English as well as either French or German (desirable). Good organisational skills. Excellent customer care skills. High level of concentration and excellent attention to detail. Confidence and experience to develop the role and make it your own. Proficient in Microsoft Office: Word, Excel. Impact Recruitment Services are acting as an employment agency on behalf of our client. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. All responses will be managed in line with the new GDPR regulations.