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Just Recruitment is working with a growing organisation based on the outskirts of Halstead, they are looking for a 'Customer Service Supervisor' to join their client focused team. The key purpose of the role is to be the main point of contact for all client communication, and to be responsible for the delivery of exceptional levels of customer care. Key duties include: Answering and directing telephone calls Answering emails Meeting and greeting site visitors Assisting with the onboarding of our new clients, working closely with the Management team Support our managers to build and maintain the client relationship Support the Management team, with customer service issues, aiming for successful resolution through liaison with all department managers and clients To support the management team, manage client expectations of our capabilities, including actual and potential service achievement Assist the Management team with new client campaigns and procedures to ensure successful implementation and delivery Processing daily system errors Providing software templates to our clients Updating rates on our software Escalating issues to the relevant managers Taking responsibility for complex queries Requirements for this role: Previous experience working in an office or customer-service based role Excellent customer service Excellent verbal and written communication Excellent organisational skills Ability to use Microsoft Word and emails Ability to demonstrate a high level of professionalism, integrity, and commitment Ability to maintain accurate records and file notes Strong administration and organisational skills Ability to manage conflicting priorities, calmly and pragmatically To be considered for this role, you must have access to your own transport due to company location - you must also have a proven background in a customer service based role. Working hours are Monday to Friday 08:30 - 17:30pm