Posted by Service Care Solutions - Social Work • £18/hr to £21/hr
About the Role
In this role, you will be the first point of contact for customers, handling telephone, written, and emailed inquiries, and responding appropriately to requests for information, service requests, and complaints.
You will assist customers in understanding and completing relevant documents, forms, applications, and registrations, ensuring that all interactions are handled with care and professionalism.
Service Care Solutions are seeking a dedicated Community Care Officer to join Haringey Council's First Response Team.
Posted by Hatched Recruitment UK • £23/hr to £25/hr
Main Duties and Responsibilities
To be a key component of the Customer Assurance process by undertaking all reviews (including Statutory and LGO reviews), appeals, complaints and senior level MP/member enquiries owning, coordinating and managing these cases to a successful conclusion by investigating, assessing and identifying appropriate solutions.
To provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute and case law.
To deal with telephone, written, emailed enquiries and respond appropriately to customer enquiries, complaints, requests for information and service requests.
Full time: 36/hrs a week
Hatched Recruitment is working closely with the local authrities and we are looking for a Comminitu Care Officer in the Harigney area.
To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
Ensuring tenants are well cared for, neighbourhoods are clean and safe and resident satisfaction is high.