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Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe. This is a great opportunity to work with one of the friendliest teams in Kettering with full training provided. The role: Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally Process consumable orders and place orders Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions Maintain customer service emails and ensure that responses are provided within a timely manner Provide technical advice and guidance to customers where there is concern over the suitability of orders Liaise with other departments for issue resolution Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success Ad-hoc: Undertake administration tasks such as order filing as and when required Be able to work weekends on a rota system Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time The individual Customer Service focus Language skills - High level and excellent command of English Organisational skills Communication skills Ability to adjust priorities and manage time effectively in a fast-paced environment Ability to integrate effectively into well-established team environments Good working knowledge of Microsoft Office applications