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We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment. Duties: - Ensure inbound and outbound calls are handled efficiently and professional manner - Provide accurate information regarding products, services, and company policies - Identify customers needs, research every issue and help provide appropriate solutions - Perform data entry tasks to update customer information in the system - Build sustainable relationships and engage customers by going the extra mile - Resolve customer complaints or issues in a timely and satisfactory manner - Collaborate with other departments to ensure customer satisfaction - Be able to navigate inhouse CRM systems effectively Requirements: - Previous customer service experience - Excellent phone manner and communication skills - Proficient in data entry and computer skills - using MS Office - Strong problem-solving and analytical skills - Ability to work well in a team environment We offer competitive pay rates and benefits packages for our Customer Service Representatives. If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. Job Types: Full-time, Permanent Pay: £24,000.00 per year Expected hours: 37.5 per week
We are currently assisting a well-known brand in Durham, looking for a Customer Service Representative (CSR) to join their team! Job Description: A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. As a CSR, you'll play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Here are the key duties and responsibilities: Handling Inbound Calls: Manage a large volume of incoming phone calls from customers. Address inquiries, resolve issues, and provide accurate information about products and services. Assessing Customer Needs: Understand and assess customer needs to achieve satisfaction. Advocate for customers when necessary and gather valuable feedback. Problem-Solving and Troubleshooting: Confidently troubleshoot issues and investigate when information is insufficient. Ensure efficient resolution of customer inquiries and complaints. Building Trust and Relationships: Build sustainable relationships with customer accounts through open and interactive communication. Foster trust by providing accurate and efficient assistance. Maintaining Service Standards: Strive to meet excellent service standards. Respond promptly and effectively to customer inquiries. Qualifications: Excellent communication skills, both written and verbal. Patience, empathy, and a genuine desire to help customers. Ability to put yourself in the customer's shoes and advocate for their needs. Strong problem-solving abilities. This is an opportunity for an immediate start! Don't delay, apply today!