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Customer Service Representative £22,000 - £22,500 Sheridan ward is delighted to be working closely with a fabulous company based in Aylesbury, they are looking for a new Customer Service Representative to join their growing team! Do you have previous customer service experience? Do you have previous experience answering and dealing with a high volume of incoming calls? Do you have excellent communication skills? Do you have strong organisational skills? Do you have experience meeting targets? If this sounds like you and what you are looking for... APPLY TODAY!!! Customer Service Representative Duties: Answering incoming customer and claims calls Carry out outbound calls to customers Dealing with customers enquiries Dealing with customers complaints Keeping all policies and procedures and terms and conditions up to date Customer Service Representative Benefits: Staff events Long service awards 25 days annual leave plus bank holidays Hybrid working (4 days a week from home & 1 day in the office)
The Company A successful business whose product is as great as their customer service! Based in Aylesbury, we have several opportunities to join them on a full-time permanent basis as a Customer Service Representative. Offering hybrid working and a great benefits package and a product you can truly get passionate about. The Role You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the bran reputation is upheld. Answer calls within set SLA's. Deal with enquiries on phone and email, including renewals and claim enquiries. Update customer details online. Ensure enquiries are dealt with in set SLA's. About You We are looking for customer focussed individuals who are passionate about the customer experience. Customer service experience. Excellent telephone manner. Able to manage multiple enquiries. Can think on your feet and problem solve. Able to listen and negotiate to provide a solution. Have empathy when dealing with difficult calls. Other Mon - Fri, 36 hours per week on a shift pattern between 9am -6pm. You will also be required to work 1 in 4 Saturday mornings, 9am - 1pm. (Time off in lieu will be given). Mostly remote - Wednesday in the office in Aylesbury. £22,500 plus excellent benefits. You will be needed in the office once a week (Wednesday).
Customer Services Representative Location : Farnborough Salary £25-27,500 benefits bonus Hybrid Options are Available My client who are based in Farnborough are looking for a Customer Service Representative to join their team. We are looking for a candidates who have got strong customer service skills and are professional. This role requires someone to have strong communication skills and excellent attention to detail. Daily Duties To be the lead point of telephone and email contact for clients and prospects needing our advice and services. The team manages both our inbound and outbound customer service and marketing campaign requirements, booking appointments with our advisers and are the first line response for answering any questions our customers have. Manage inbound and outbound calls and book appointments, as well as respond to customer questions, resolve their issues and guide them to the appropriate service or point of contact Responding to customer emails that are sent into the Client Liaison team that require follow up Outbound GDPR compliant calls with clients and prospects after the launch of a marketing campaign to book appointments You will be expected to be able to report on your performance, highlighting any areas of you have encountered that may require a different approach or training Skill set Attention to detail Excellent communication and listening skills Excellent telephone manner Strongly customer focused and be able to manage and overcome objections in a financial services sales context The ability to relate to people and not get flustered in conversation Accuracy and attention to detail is paramount. Resilient and diplomatic.