Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Recruiting for Sales Administration/Customer Services personnel, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29-£30K; plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area.
This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock management and regular collaboration with the warehouse and logistics team.
Working with a comprehensive and thorough understanding of process, policy and procedure.
We are currently recruiting for a Customer Insights Executive to join the Customer Experience (CX) Team in the Marketing function on a full time, permanent basis, reporting to the Director of Customer Experience - Sysco GB.As a key member of the Customer Experience team, the Customer Insights Executive will support the CX function with data management, processing and analytical capabilities to ensure the delivery of high quality, robust insight.
The delivery of this insight will ensure that the business can make evidence-based, strategically sound decisions that help us to prioritise activities and continually improve the experience our customers have when they trade with Sysco GB businesses.The Customer Insights Executive will support the business to build a deep understanding of our customers using both internal data and research outputs to define customer needs, pain points and requirements for the future.This is a great opportunity for a person with a data-based qualification who is comfortable with quantitative data work but has experience or an interest in qualitative data and insight and who would like to apply their skills to a customer experience and insight analysis role.Key Accountabilities and Responsibilities:
Work with the Director of Customer Experience to support research programmes and deliver a range of insight.Manage the daily/weekly/monthly secure data provision requirements that enable the effective and error-free running of the voice of the customer' (VoC) programme, simplifying processes where possible.Run validation checks to ensure programme data is always accurate.Support our external partner to improve response levels and deliver more user-friendly reporting.Develop a deep understanding of the VoC platform and the actionable insights it delivers to enable effective identification of trends and new issues or opportunities arising that will support the drive towards a better experience for customers.Manipulate historic data in Excel, combined with internal data where necessary.Manage the VoC platform integration with Salesforce to ensure accurate display of data and identification of insight for colleagues.Work with the 3rd Party provider to design effective dashboards to display relevant data and insight to colleagues to drive decision-making.Results analysis of all HORT Surveys (qualitative customer head office research) completed with contracted customers.Manage theme tracker across multiple surveys.Build and deliver half yearly reporting of key trends to support improved retention of contracted business.Support with survey build and sample management.Build and maintain a central resource that catalogues historic research and areas covered to reduce duplication and speed response levels to the business for insight requests.Analyse the output of smaller surveys, delivering the results in a timely, clear and informative way, including response rates and comparison to prior surveys where relevant, to support decision making.Manage the master research requirements schedule, ensuring customer impact is minimised.
Our client is looking for a candidate with customer service and administration experience to join their team initially on a temporary basis with the view to the role becoming permanent in the future.
Are you immediately available and looking to start a new position?
We are looking for a proactive and motivated Sales Executive to execute strategies that will help to maintain and service existing business.
Our client is looking for a well versed proactive and motivated team player to help us attract more customers to our network and improve our reach by working with leads and improving our marketing and sales efforts.
You will have a skill in talking to customers on their level, helping to communicate the benefits of our packages.
This is a great opportunity for someone seeking their first office-based job as a Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times.
Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Customer Service Advisor to join their team on a permanent basis.
As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward.