As a Customer Service Executive, you will be the frontline representative, responsible for ensuring an outstanding customer experience.
An opportunity has arisen for a Customer Service Executive to join one of the largest and most experienced capital market conferences and events business.
Our client a respected and family owned Shipping Line is seeking an experienced Shipping Customer Service Executive for their HQ in Central London.
The main duties and responsibilities will be:
This position will cover all types of Cargo Containers/Project/RoRo and ideal for a candidate who has industry knowledge of Shipping Imports/Exports and an Operational background.
The successful individual will be responsible for providing the first point of contact to all customers assisting them with a variety of queries.
We are working alongside a leading property management company based in the West End of London and they are seeking an additional customer services advisor for their busy and friendly team.
This is a hybrid working role which will require you to attend the office two days per week.
THE GIG This isn't your typical customer care role.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
A leading pension provider requires a customer service administrator to join their outgoing team ASAP to assist them with a 4 week project to start May 1st 2024.
The role
Communicating with client via telephone, e-mail and webchat.