A Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers.
This is an office based role only, no working from home.
Monday to Friday working in a busy, fast paced team.
Working for a growing business who are leaders in their unique market, we are looking to attract individuals from a customer service background, who are keen to develop their skills further, move away from a call centre setting and work in a client and B2B focused role.
Our client is looking for a driven individual to join their current team, where you will be the first point of contact with all general enquiries, bookings and other specific information when requested.
You will need to be highly driven, self-motivated with a focus on providing a high level of service, representing the company in a positive light.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
Our professional and corporate client is recruiting for a Customer Liaison Officer (customer services) to provide essential administrative support from initial customer enquiry to maintenance at a pace, quality and cost which meets customer expectations and business objectives.
Benefits include: 25 days holiday, hybrid working, private healthcare and health cash plan plus much more!
As a Customer Liaison Officer (customer services), you will
This is a permanent role and the ideal candidate would have experience working in a Customer Service/Customer Sales environment.
Premier Work Support are recruiting for a Customer Service Advisor for one of our long standing prestigious Clients based just outside of Horley, Surrey.
You should have an excellent telephone manner along with strong verbal and written communication skills.