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Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered. Customer Services key duties include: - Make daily outbound calls to ensure co-ordination with customers and installers during installations. Receive phone calls from customers answering any general enquiries and complaints Liaise with Project Managers to ensure work is completed on time Work towards and achieve targets, Key Performance Indicators (KPI's) for your region Log service calls and issues accurately in CRM system Ensure remedials are completed to customers satisfactions before signing jobs off Accurately update systems and reports Monitor and track status of all installs Execute all elements of the installation process to provide extraordinary customer experience Be the point of contact to follow-up any issues arising during installations in the cluster region Undertake the collection of monies from customers related to installations in the cluster region Support to ensure any outstanding works are completed within a reasonable time-period Check and submit invoice paperwork to ensure on-time payments are made Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently The successful Customer Service Coordinator will have the following skills and experience: - Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach Customer Service experience Able to work under pressure and meet deadlines & targets Experience of Microsoft packages and Outlook Experience of dealing with customer complaints In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking. If you think you have the skills and experience that my client is looking for then please call Michelle Laight on or alternatively click APPLY.
Customer Service Administrator Redditch £24k bonus Customer Service Administrator - Monday to Friday 9am to 5pm- No Sales! We are looking for a Customer Service Administrator to join our Redditch based clients team on a permanent basis. My client, a national organisation and a market leader in their field are currently growing their customer service team and have an opportunity for a full time Customer Service Administrator to join them on a permanent basis. Supporting the smooth running of projects taking place within customers properties, you will liaise with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner and providing regular updates to customers throughout their project. Duties will include: Provide excellent customer service at all times, demonstrating understanding and empathy Be the customers main point of contact during their installation Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise Liaise with project managers as and when required Work towards and achieve targets, Key Performance Indicators (KPI's) Log service calls and issues Accurately update systems and reports Monitor and track status of allocated installations Ensure outstanding balances are collected from customers when work is complete Ensure complaints are resolved quickly Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters We are looking for customer service driven individual with strong communication skills and the ability to show empathy to customers. You will be organised with good attention to detail and a positive approach to solving problems. My client offers a competitive salary of £24k plus bonus, regular team incentives, office working hours (Monday to Friday 9am to 5pm) and extra leave for your birthday! If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.