As a Customer Service Advisor and Administrator you will provide an excellent and suitable service to all customers
Dynamite Recruitment is delighted to be working in partnership with a well-established property service based in Eastleigh and due to business growth throughout 2023 our client is looking for a Customer Service Advisor to join their already successful team.
Key duties and responsibilities
To assist customers with a variety of enquiries via email and on the telephone.
We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence.
You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment.
In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
We are looking for a proactive and experienced Customer Service Team Leader.
The ideal candidate will be responsible for recruiting, coaching, and training new staff, as well as managing stakeholder issues and improving processes.
Customer Assessor (customer service) - Private Medical Insurance - Starting salary between £23,900 to £31,200 (depending on hours, skills, and experience) plus additional benefits
However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Claims Customer Support Handler: We are looking for Claims Customer Support Handlers to join our Third-Party Assist team in Eastleigh on a full time or part time, permanent basis.
Due to expansion of our Third Party Assist Department we are growing our Team into Eastleigh for our induction group starting on Monday 8th July!
You will be required to work shifts including 1 in 3 Saturdays.
Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you.
Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career.