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Job role: Customer Service Advisor Location: Leeds City Centre Salary: £24,000 - £27,000 based on experience, plus performance-related bonus and benefits Job Type: Full-time or Part-time Hours: 37.5-hour week for full-time positions, Monday to Friday. Holiday Entitlement: 20 days holiday plus bank holidays (increasing with service, pro-rated for part-time roles). Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and vibrant environment? If so, we are looking for a dedicated Customer Service Advisor to join a dedicated team. Role Overview: As a Customer Service Advisor, you will play a crucial role in delivering outstanding service to valued customers. Working alongside a highly motivated team, you will handle daily orders, enquiries, and complaints with professionalism and efficiency. Key Responsibilities: Provide excellent customer service in line with high service standards. Process daily orders and respond to customer enquiries via telephone and email. Handle customer queries, complaints, and operational irregularities with care and follow-up. Liaise with other departments to ensure effective resolution of issues. Inform customers about products and services. Offer advice and provide alternatives when necessary. Assist in other departments as needed. Set up new customer accounts. Requirements: Education to GCSE level in Maths and English. 2 years of customer service experience preferred. PC literacy. Ability to work both independently and as part of a team. Strong oral and written communication skills, with a pleasant telephone manner. Hardworking and diligent nature. Ability to handle customer interactions calmly and efficiently. If you are a switched-on, dynamic individual with a passion for customer service, we want to hear from you! Apply now to join the team! Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.
Monday 9.00am - 5.30pm (37.5 hours per week) £26,555 p/a Permanent Our client has an exciting opportunity to join the customer service team as a customer relations advisor. The central complaints department supports teams across the UK managing escalated complaints from first point contact through to resolution. The customer relations advisor will provide the highest level of customer care, service and resolution, supporting high profile cases and escalations to the leadership team. Main responsibilities: To own and manage customer issues and complaints, ensuring customers are kept informed at all times Resolve all issues in a timely and efficient manner whilst maintaining financial loss for the business Accurately record complaints received, handled and resolution in line with compliance and business guidelines Build relationships with stakeholders and be a point of contact for all colleagues across the business Take ownership of your personal development Skill & experience: High attention to detail Decision making skills with the ability to find the root cause Perform well under pressure Ability to convers at all levels Excellence in complaint handling, resolution and compliance Professional letter writing skills desirable Good working knowledge of Microsoft Word, Excel Ability to adapt to change Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.