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A Customer Service Coordinator role has opened working for a leading facilities management company. The role requires a strong communicator who can efficiently handle customer queries and provide exceptional service. Client Details The company is a well-established facilities management business, employing over 500 people. Located in Altrincham, this organisation is renowned for its commitment to outstanding customer service and its supportive, team-oriented work environment. Description Responding promptly and professionally to customer enquiries Resolving customer complaints in a timely and satisfactory manner Coordinating with other departments to resolve customer issues Maintaining customer records by updating account information Keeping track of customer interactions and transactions Providing feedback on the efficiency of the customer service process Preparing reports on customer interactions and satisfaction Contributing to team effort by accomplishing related results as needed Profile A successful Customer Service Coordinator should have: Strong communication skills with a customer-focused approach Proficiency in using customer relationship management software A knack for problem-solving and the ability to handle difficult situations Excellent organisation and multitasking skills Job Offer Salary £23,000 per annum An engaging work environment in Altrincham Opportunities for personal and professional growth A supportive team culture If you're passionate about customer service and ready for a challenging yet rewarding role in the Facilities Management industry, we invite you to apply for the Customer Service Coordinator position.