Dealing with order queries over the phone, via email and our customer relationship management system.
General
This role is suitable for someone with experience working in a customer service/call centre role, resolving customer queries and complaints in a polite and friendly manner.
We have a fantastic opportunity to join a fast-growing organisation as a Customer Service Representative in Southend on Sea.
Our established client is looking for an Inbound Customer Service executive for a long term temporary assignment with an immediate start based within a busy customer services department.
All the calls are inbound and will be dealing with general customer questions and updating a database, using on line web chat and converting inbound sales enquires.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
My client is a government-owned Economic Development Bank, managed independently.
They work closely with the finance sector and entrepreneurs, they strive to make finance markets work better - so businesses in the UK can survive, thrive, and grow.
The role involves providing first-time solutions for customers via telephone and email, ensuring excellent quality of service within agreed handling times.
We are currently seeking passionate Customer Service Advisors to join the team starting the 24th June.
This position is ideal for candidates with experience in a contact centre and comfortable in a multi-screen environment.
Industria Personnel are looking for highly motivated Customer Service Representatives to complement our client's friendly vibrant team on a temporary permanent basis!
Are you an ambitious Customer Service Rep looking for a new career?
As a Customer Service Support Officer, you will be the first point of contact for all communication methods into our client's organisation, including telephone, letter, email, and social media contacts.
We are currently seeking a Customer Service Support Officer to join our client, an esteemed organisation within the police industry.
This is a temporary role with a competitive hourly rate of £12.21.
About Us: I am looking for a customer services manager, for my client who is a dynamic and customer-focused organisation that values excellence in service delivery.
Responsibilities
Build strong relationships with key customers to support revenue growth and profitability while managing any relationship challenges.