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Job Title: Customer Service Representative Location: Epsom, Surrey Salary: £25k Benefits Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25,000 bonus/overtime adds c.£1,000 - £1,500 pension Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Initial training 100% office based Requirements: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience Role Snapshot: Dealing with queries from current customers (this is not a 'sales' type call handling role), regarding a variety of mortgage/savings products. Close to 50% of the role is admin based The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business. The Role: As a Customer Service / Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist' teams, so those that apply themselves can definitely progress within the business. The main elements of the role include: Maintain an up to date knowledge of all products and services offered by the company Dealing with customers on a daily basis, both over the phone and via email Pro-actively following up enquiries via marketing and the website Carrying out market research and analysis of results when necessary Dealing with all general special tasks and projects that are customer related Liaise with external suppliers and maintain business relations with third parties as required Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. Skills / Experience Required: For this Customer Service / Administrator role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment. Additional Information: The Customer Service / Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500. The Customer Service / Administrator post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.