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Job Title: Customer Service / Administrator Location: Knebworth Hours: Monday Friday 8am 5pm ( Tuesday 8.30am 5pm) - Temporary - Perm Pay: £24,000 - £25,000 per year Our client is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for helping others. Responsibilities: Manage 4 different inboxes Answer customer queries via live chat, phone or email Assisting customers with placing orders Maintain customer records and ensure customer needs are met Troubleshot and resolve customer complaints Processing orders General admin tasks Skills Required: Able to multitask, and manage time efficiently in a fast paced environment Work under pressure Ability to work on your own or in a team Admin experience Customer service experience Benefits: Parking on site 20 days plus bank holidays Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data
Are you a Customer Service Agent who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Agent to join them on a permanent basis If you're looking for a company with great benefits and culture - then please apply! This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via telephone and electronically, managing all customer orders, returns and enquiries. What's in it for you? 25 days annual leave plus Bank holidays Hybrid working (on completion of probation) Private Medical and Dental Insurance (single cover), on successful completion or probation period 5% employer pension contribution subject to employee 4% contribution (on successful completion of 12 weeks waiting period) Life Assurance benefit 4x Annual Salary (on successful completion of probation period) Gym subsidy that allows employees to claim up £200 towards the cost of their recognised Gym Membership - on successful completion or probation period Experience Required You will have a good working knowledge of CRM systems You will have previous experience within a Customer Service Ecommerce position You will have an understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations You will have a self-motivated, passionate, and enthusiastic approach to work and provide excellent customer service. You will have excellent communication skills, both oral and written, with experience of dealing with challenging customer complaints. Responsibilities Managing all direct customer orders as per the internal sales order process Dealing directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems Handling and responding efficiently to all general and order specific direct customer enquiries Supporting with order status updates and delivery tracking queries Effectively managing calls, enquiries, orders, complaints and log all details of actions taken within CRM system to support case management Effectively managing the complex customer complaints and escalating it to the right stakeholders to support resolutions Our client is unable to offer sponsorship, therefore we are unable to review any candidates that do not have the full right to work in the UK