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Main Purpose of Role We are looking for a permanent German and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled. You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries. If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for. Salary: £26,000 Location: Canary Wharf, London (Hybrid after training, 2 days per week office based) Hours: 40 paid hours per week. Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm Database & Systems & Training We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by the Company (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training. About the Company Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels. Skills and Requirements Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative Duties Help customers and solve their problems in an accurate and efficient manner Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce Troubleshooting with customers Benefits A fun and sociable team environment working culture Pension Scheme with Standard Life Aviva Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Recommend a friend scheme paid reward of £500 Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme To apply for this permanent position please submit an up to date CV. Also please feel free to call Monika or Alan for more information about the company and the role.
German Speaking Airline Customer Care Advisor Salary: £26,000 per annum Location: Canary Wharf, London Hours: 40 paid hours per week Shifts: Monday - Friday (8-hour shifts) between 7.00am - 6.00pm Contract: Full Time, Permanent Our client is collaborating closely with an international airline to assist them with bookings and customer enquiries and are looking for enthusiastic and passionate customer service professionals to join their team. As an Airline Customer Care Advisor, you will play a crucial role in booking and modifying flights for customers, managing baggage, processing claims, and addressing various inquiries. Additionally, you will be instrumental in assisting customers who have missed their flights or experienced cancellations. Your responsibilities will encompass handling incoming calls and emails, as well as making outbound calls, addressing a wide range of airline customer queries. If you possess flexibility, a positive attitude, keen attention to detail, and prior experience in the airline or travel industry, this role may be a perfect fit for you. Main Responsibilities: Assist customers in resolving issues accurately and efficiently. Respond promptly to customer queries via email or phone, delivering a friendly and professional service. Provide comprehensive airline customer service, covering changes, cancellations, lost baggage, complaints, claims, and other inquiries. Demonstrate a high level of accuracy and proficiency in using systems, including Amadeus GDS and Salesforce, for data entry. Contribute to the development and enhancement of processes and operational procedures. Troubleshoot with customers to address concerns effectively. Perform various administrative tasks as required. Skills Requirements: German written and verbal communication essential Proven Amadeus GDS experience Airline or travel experience Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail An effective team player with a "can-do" attitude Passionate about providing great customer care with a friendly personality A confident and professional telephone manner Self-motivated, proactive and able to work on your own initiative In return for your hard work and commitment, our clients offers fantastic benefits, including: Fun and sociable team environment working culture Competitive Pension Scheme Life Insurance Eye test vouchers and discounts Discounted corporate gym membership Involvement with local charities and fundraising days Campaign specific benefits including discounts, incentives and prizes Apprenticeship qualifications and career flight path schemes Recognition and reward schemes with Love to Shop Voucher rewards Cycle to work scheme Tech scheme
Teqniq is searching for a Council Tax Officer / Revenues & Benefits Officer to work in the public sector. 35 hours per week. 6 months contract. 09:00-17:00 Job Description: Working in the Council tax Enforcement team I am seeking two experienced Revenues Officers to administer Council Tax accounts and other revenue streams in line legislation. Efficiently and effectively recover debts due to the Council. Assist with the preparation and representation of the Council in the Magistrates Court, County Court, High Court and Tribunals as well as the management and monitoring of the Enforcement Agents and other collection agents and recovery processes. Maximise collection in accordance with Financial Procedures and statutory regulations. Provide a high standard of service to customers. TEQ-0524-RQ1267001 IND2 Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.
Are you a proactive and skilled individual with a knack for maintaining safe and efficient premises? VNA Recruitment are currently seeking a dedicated Premises Officer to oversee the management and maintenance of their facilities. Key Responsibilities: As a Premises Officer, you will be responsible for: Conducting regular inspections of the premises to ensure compliance with health and safety regulations Performing routine maintenance tasks, such as repairs, painting, and cleaning, to keep the premises in excellent condition Coordinating with external contractors and service providers for specialised maintenance and repairs Managing security systems and procedures to safeguard the premises and its occupants Responding promptly to maintenance requests and resolving issues efficiently to minimise disruption Keeping accurate records of maintenance activities, inspections, and equipment inventory Experience and Skills Required: To excel in this role, you should have: Previous experience in premises management or a similar role, preferably within a commercial or educational setting Strong practical skills and knowledge of building maintenance and health and safety regulations Excellent communication and interpersonal skills, with the ability to liaise effectively with staff, contractors, and stakeholders Problem-solving abilities and the capacity to handle multiple tasks simultaneously Attention to detail and a proactive approach to maintenance and repairs If you are ready to take on this rewarding challenge and have the skills and experience to excel as a Premises Officer, we want to hear from you!