______________________
_____________________
_____________________
______________________
________________________
____________________
_________________________
____________________
___________________
___________________
Customer Service Advisor - Helpdesk Support Our client is looking for a Customer Service specialist who is ready to take on a new challenge and is keen to learn a new system. Ideally, someone who works well with others as you would be joining a team of 11 Helpdesk advisors. The role is not IT-focused, but being tech-savvy helps when learning and helping users navigate through the software. The salary offered for this role is £24,102 per annum with a bonus potential of up to £1200 per annum. Full-time, permanent, office-based role. The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Assignment Summary: The primary purpose of the Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve correctly identifying if the customer is the authorised caller and applying core categorisation to any of their issues. Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the Help Guide within the software. Technical issues classed as "Incidents" are to be transferred over to a separate incident team. The Advisors will be given access to the call log which will provide them with a real knowledge base of resolutions for various issues raised by users of the software. The advisor will need to undertake real-time account administration via an automated dialler system and bespoke database. Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures. Resolving issues raised by customers promptly. Identify third-party issues e.g. integration issues with the software. Handle inbound calls via the automated Dialler system. Process data concerning account management, which implies understanding, decision-making, analysis, and good communication skills. Active participation in all aspects of training and self-accountability for personal development and objectives. Ensure that all company policies and processes are followed at all times, to guarantee. accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable. Collect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident". Additional responsibilities may be added as the needs of the business change and expand. To qualify for this role, you must: Have a confident telephone manner. Have previous experience using different systems/software. Have previous experience of working in a call centre or similar environment. Have a background in a customer-facing role. Have customer service experience. Have previous experience working in a performance-driven environment. Have good interpersonal skills (both written and oral). Take ownership of quality, competence, and results. To be successful in this role you should: Have excellent communication skills. Have a positive and friendly attitude towards customers and colleagues. Be receptive to feedback and change. Have an ability to work well under pressure. Provide attention to detail. Be service-orientated. Be proactive. Be highly flexible and welcome change/improvements. Working Hours: Monday Friday between 8:00 am 5:15 pm (1st shift 8:00-4:00, 2nd shift 9:15-5:15). The role requires a successful candidate to work all 5 days from the office. (37 hours per week) Benefits: Adherence bonus (£100 per month for achieving 100% adherence). Free on-site secure parking. 25 days paid holiday plus paid bank holidays (additional days of holidays are rewarded for every 5 years of service). Good location close to local amenities and bus services. Eye test vouchers. Health Assured 24/7 Wellbeing Helpline for employees. Service Awards. Team Building Activities are organised throughout the year. To apply for this exciting opportunity within our friendly team please send us your C.V. now....
Customer Service Advisor / Technical Sales Administrator who has experience within the steel processing/fabrication industry, a background within technical sales / sales administration / order processing or similar and excellent communication and organisational skills is required for a well-established company based in Barnsley, South Yorkshire. SALARY: Competitive Salary (dependant on experience) Benefits (see below) LOCATION: Barnsley, South Yorkshire (S72) - 100% Office Based JOB TYPE: Full-Time, Permanent WORKING HOURS: 8.30am to 5.00pm Monday to Thursday and 8.30am to 3.45pm Friday JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Technical Sales Administratorwho has experience within the steel processing/fabrication industry, a background within technical sales / sales administration / order processing or similar and excellent communication and organisational skills. Working as the Customer Service Advisor / Technical Sales Administrator you will join an integral team in a high volume, fast paced environment, providing technical sales support and quoting services to customers. You will work closely with the Sales Coordinator and production team where you will process sales/works through to production. As the Customer Service Advisor / Technical Sales Administrator you will be required to have an exceptional customer focused mindset and be able to work under pressure. There will be general administrative filing duties alongside dealing with any incoming enquiries via telephone or email. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor / Technical Sales Administrator will include: Working closely with the Sales coordinator Raising and processing orders Liaising with the production department over job details Responding to production queries Deal with any incoming enquires via phone or email Provide sales support to existing, and internal customers by phone or email Provide exceptional customer service Management of multiple projects Assisting colleagues with technical support Preparation of after sales support, delivery tickets etc CANDIDATE REQUIREMENTS Have previous experience within the steel processing / steel fabrication industry A background in within a technical sales, sales administration / order processing role A flexible, proactive attitude and be highly motivated Able to work methodically and accurately Great time management, excellent communication & organisation skills Be confident and able to discuss customer requirements via phone or email Be able to priorities work to meet production deadlines Strong numeracy and computer skills Ability to work both independently and as part of a team Proficient in Microsoft Excel, Word and PowerPoint BENEFITS Competitive Salary will be dependent on experience 26 days holiday plus bank holidays Option to purchase additional holidays Company pension Access to Health & wellbeing plan Annual Cycle to work scheme On site parking HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12193 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Barnsley, South Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Are you available immediately and looking for a busy customer focused role over the summer? We are recruiting for a dynamic organisation with offices on the outskirts of Leeds who are seeking 2 customer service advisers to support a team with a back log of work. Working within this fully office based role, the successful candidates will be working 8-5 Monday-Friday until at least the end of August. Dealing with a high volume of calls and all related administrative tasks, the successful candidates will be; Actioning all inbound calls from customers and clients Logging all details to a number of systems Escalating any issues Supporting with all ad hoc administrative tasks This is a great opportunity to join a busy team, not only are these long term temporary roles but there is an opportunity for the roles to become permanent - lots of opportunities! As a customer service support, you will have; Minimum of 1 years customer service experience (ideally with telephone experience) Strong attention to detail Proficient in all MS Office packages Excellent administration skills Committed to the temporary role over the summer If you are available immediately and can commit to this role over the Summer months, please send your CV immediately.