Are you looking for your next role within Customer Service?
Is providing an excellent level of service to both internal and external Customers your passion?
Working for a marketing solutions and communications business who cover every channel across multiple markets, a company of over 900 employees that can offer fantastic personal and professional development.
We are seeking a Customer Service Representative to join our clients team in Macclesfield As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
This is a great opportunity for individuals who are passionate about delivering excellent customer experiences and have strong communication skills.
Duties
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business.
You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service.
Our Contact Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
Working as part of the Customer Services Team, your main duties will include supporting and resolving customer's queries via telephone, email, webchat, and any other relevant channels, taking ownership for delivering a world class level of customer service, you will accurately enter data, process transactions, reporting, you will deal with internal and external queries, complaints, booking in of goods and collections, processing of customer information and any other duties required.
The role will support the Sales administration within the Customer Services Department to provide an unrivalled high-quality service to their customers both professionally and within agreed or reasonable timescales.
The Company
An exciting opportunity has become available for a Customer Service Administrator to join a successful well established, family owned, gift and home accessories company.
Our client, a prominent Financial Services organisation, is looking for an additional person to join their inbound customer service team.
Suitable candidates will have a background in a telephone based customer service role, ideally with 12 months experience in a similar role, a pleasant telephone manner and an ethical and honest approach to customer's needs.
The role will focus on client satisfaction and problem solving with the ability to speak to customers about their circumstances in order to make sure they have taken the correct product and identify any other product areas which they could be interested in.