You will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties.
Kenilworth, Warwickshire (office-based role with the opportunity to work from home up to three days per week)
Lantra is a leading awarding body for land-based industries in both the UK and the Republic of Ireland.
We develop quality training courses and nationally recognised qualifications that are delivered through a national network of training Provider Partners.
Here at Stonewater, we are now looking for a Customer Complaints Officer - HOS to join our Customer Relations Team, which delivers our customer complaints service and manages our relationship with the Housing Ombudsman Service (HOS)
As our Customer Complaints Officer -HOS, you will be crucial in helping us to us to improve the customer experience for all of our customers.
You'll also help us with supporting the effective management of Housing Ombudsman Service cases, investigations and complex complaints.
Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service.
As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints.