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Customer Service Advisor GRG are seeking a proactive and personable Customer Service Advisor to join our client's team. As a Customer Service Advisor, you will be the first point of contact for their customers, providing assistance, resolving inquiries, and ensuring exceptional service delivery. You will play a crucial role in maintaining customer satisfaction and fostering positive relationships with their clientele. Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, and live chat Respond promptly and professionally to customer requests, concerns, and complaints Provide accurate information about products, services, and company policies Assist customers in navigating our website, troubleshooting technical issues, and processing orders Handle escalated issues and coordinate with other departments to ensure timely resolution Proactively follow up with customers to ensure satisfaction and resolve any outstanding issues Maintain detailed records of customer interactions and transactions Identify opportunities for process improvement and contribute to the development of customer service strategies Stay informed about industry trends, product updates, and company developments Requirements: Previous experience in customer service Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to remain calm and composed in high-pressure situations Empathy and a customer-centric mindset Proficiency in using customer service software and CRM systems Flexibility to work in a fast-paced environment and adapt to changing priorities A commitment to providing exceptional service and exceeding customer expectations High school diploma or equivalent; additional education or training in customer service is a plus Job Offer: Coventry Temporary contract Up to £13.00 an hour BOE Monday to Friday - Full time hours At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
12 Month Fixed Term Contract Here at Stonewater, we are now looking for a Customer Complaints Officer to join our Customer Relations Team, which delivers our customer complaints service. As our Customer Complaints Officer, you will work with customers, colleagues and contractors to respond to complaints. You'll use your listening and communication skills to build constructive relationships with customers so you can understand their concerns. You'll work with service areas to investigate the issues they've raised, and identify whether we've made mistakes leading to service failure. You'll follow the Housing Ombudsman Service's Complaint Handling Code, ensuring we meet deadlines for acknowledging and responding to complaints. You'll also be responsible for writing formal responses to customer complaints, using your excellent written communications skills to craft comprehensive and empathetic replies in Stonewater's tone of voice. To be successful in this role, you'll need to demonstrate a passion for customer service, showing sophisticated influencing and negotiation skills. You will be responsive to changing customer needs and be compassionate, managing challenging conversations with customers. This is a fantastic opportunity for you to bring your passion and energy to specific types of customer enquiries, developing our National service model and helping us to maintain a personal, locally sensitive offer to customers. The ideal candidate will: Have proven customer service experience. Have an understanding of managing complaints in social housing and knowledge of the Housing Ombudsman Service. Have experience of safeguarding and managing cases involving people who may have a range of specialist and complex needs. Have strong communication skills and demonstrate an ability to positively influence and negotiate outcomes. Be proficient in Microsoft Excel. Skills in adopting new digital solutions and innovations. Experience of delivering change. Commitment to innovation, quality, customer service and value for money. Able to build partnerships, working to meet the needs of customers, handling complex multi-agency relationships. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association's Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report We're looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Are you ready to #DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Join Our Inclusive Team at CRM Students! Are you ready to embark on a rewarding journey with CRM Students, a leading luxury student accommodation provider in Coventry? We're thrilled to invite passionate individuals to apply for the role of Customer Service Assistant at one of our prestigious sites. About Us: At CRM Students, we believe in fostering a vibrant and inclusive community where every individual feels valued and respected. As an integral part of our Accommodation Management Team, you'll play a pivotal role in ensuring that our residents enjoy a truly luxurious living experience while receiving top-notch customer service. Key Responsibilities: ?? Perform daily administrative tasks to uphold our high service standards for students, staff, and clients. ?? Establish and maintain professional practices to guarantee impeccable accommodation standards, prioritizing cleanliness and comfort. ?? Safeguard monetary transactions and adhere to CRM cash handling procedures with diligence and integrity. ?? Manage the issuance of keys and access devices, including any parking administration, in alignment with residence protocols. ?? Provide prompt and courteous responses to customer inquiries, fostering positive relationships and ensuring their needs are met. ?? Keep residents informed of current and upcoming developments, demonstrating effective communication skills. ?? Cultivate excellent rapport with service users, prioritizing their satisfaction and well-being. ?? Maintain accurate records in collaboration with the Accommodation Management Team, ensuring accountability and transparency. ?? Under supervision, oversee risk and safety protocols within the property, prioritizing the well-being of all residents. Desired Skills and Qualifications: ?? Proven track record in customer service, with proficiency in face-to-face and telephone interactions. ?? Confidence in communicating with clients and customers, ensuring their needs are met with professionalism and empathy. ?? Impeccable attention to detail and strong problem-solving abilities, with a commitment to delivering excellence in all tasks. Join Our Inclusive and Dynamic Team: Join us at CRM Students, where every day presents an opportunity to make a meaningful difference in the lives of our residents. If you're dedicated to delivering unparalleled service and contributing to a vibrant community, we'd love to hear from you! Apply now and be part of our inclusive and dynamic team.