Provide a high quality, efficient, responsive, and costeffective frontline Customer Service that meets the diverse needs of the community and complies with the Council's customer promise, statutory requirements, guidance, and codes of practice.
Contribute to a multi-tasked team responsible for the provision of an excellent and outstanding front-line library, learning and information service providing information, advice and assistance to customers both residential as well as those internal to the organisation, directing to the most appropriate resource where necessary.
General
Library and Adult education from London Borough Tower Hamlets council.
Seven Resourcing are looking for a temporary Support Officer to work within Tower Hamlets Council .
This position is a temporary Role for 12 weeks with the possibility to be extended and pays £19.05 (PAYE) or £24.91 (Umbrella) Per hour.
The Role
To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.
German / English Speaking Customer Support Consultant
This is a fantastic opportunity to work as a bilingual German & English-speaking Customer Service Consultant for various products that this company offers.
The role is part of the Information Rights Team, which is responsible for ensuring that UKHSA responds to requests made under statutory access schemes such as Freedom of Information and Data Protection.
You will be responsible for providing expert advice, developing a high standard of quality assurance, including requests made in accordance with the Freedom of Information Act (FOIA), the Environmental Information Regulations and subject access requests under the General Data Protection Regulation, as well as Coroner's Investigations and briefings to deliver the service.
You will be working with a highly motivated and passionate group of people and will be working alongside them in an exciting and fast-paced environment with the opportunity to make your mark and influence government policy and delivery.
Positioned in the Strategy Directorate, the Parliamentary and Public Accountability team provides a centralised service working directly with requesters, regulators, OGDs, Ministers'/CEO offices, Parliament and members of the public in the delivery of UKHSA's obligations with respect to Parliament and the public.
The team works collaboratively across the whole of UKHSA to provide a high-quality service to all of our customers in line with UKHSA's values and our key performance indicators.
Strategy, Policy and Programmes Group sets the strategic direction for UKHSA, supports the organisation to deliver the business plan and evaluates performance of delivery.