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About the role As a Store Manager at Booker, you'll be free to use your skills to help our business grow. It's an exciting opportunity to really let your talent shine. And best of all, it's not just Booker that benefits. A big part of your role will be making sure we're meeting customers' needs, by building a rapport with local business owners, seeking them out and listening to what they want. From cafes, pubs, restaurants and caterers to retailers like corner shops and newsagents, you'll help all kinds of businesses to thrive. And that's a fantastic feeling. Booker is no ordinary retailer. Our stores, or Business Centres as we refer to them, work mostly with local B2C customers, which means they have a positive impact in the towns and communities where they're based. We offer much more than just the right products at the right price. We also take our customer relationships to the next level, for example recycling fat for a local fish and chip shop or providing support to a fledgling business. Role Responsibility As Store Manager, you're passion for the business will help you inspire your team to perform at their very best, while supporting managers, driving sales and taking total responsibility for when things go right... and wrong. You may have worked in Retail before; maybe a wholesale business. Or perhaps you've run your own establishment such as a restaurant or pub. Whatever your background, you'll be commercially-minded and as determined as we are to offer the best choice, price and service. Your first priority will be health-safe-legal', as we like to say here at Booker. In other words, running a secure, legal store that meets health and safety regulations. With these essentials in place, you'll be encouraged to use your expertise to raise customer satisfaction. We believe the secret to growing profits is total customer focus. That means being proactive and using your initiative to improve the customer experience. Get it right, and it won't just be their business that goes from strength to strength but your store too. You will need To excel, you need some experience in the food sector plus the ability to build a rapport with customers. You must also be a great manager who can shape and develop teams. Driven and disciplined with a keen eye for detail, you'll be a natural multi-tasker who's at home on the shop floor and in a broader fast-paced business that includes online and delivery services. Above all, you'll feel passionately about your store and responsible for its success. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Central Employment are working with a Teesside based Educational focused organisation, who are looking to appoint a Head of Student Services. Immediate start date on offer FT/onsite role in Teesside £47,000-£51,000 DOE Ongoing contract Head of Student Services role profile: To work with the Head of Centres, Deputy Head of Centres, Trust Leadership and the CEO to provide an integrated administrative experience for all users of our services. You will develop outstanding customer service strategies and respond promptly to urgent situations and changes in student demand. Head of Student Services key responsibilities: To be a fully participating member of the Senior Leadership Team To be responsible for the operational service delivery of the Student Services Department, ensuring that all aspects of the teams' work are anticipated and planned including optimum deployment of staff and space resources. Design the operational frameworks for the newly formed teams to deliver world class services. Be accountable for the internal auditing of student services records in line with DfE specifications and reporting requirements. To ensure that all the teams working in the Student Services Department, whether directly line managed by this post or not, are working together in a consistent and holistic manner to support the student experience. To develop customer service strategies to ensure that all the teams working within the Student Services Department continue to develop in our fast-changing environment. This will involve horizon-scanning for national and global developments, changes in national legislation and polices, and working collaboratively within the Trust and other central departments. To oversee the effective registration and administration of external exams To manage the college interview process and school liaison activities to include taster and welcome days. To ensure effective enrolment and registration processes. To produce reports and make presentations on behalf of the Student Services Team when required at Trust and College Level To work closely and collaboratively with SLT to ensure welfare and pastoral support services for students are proactive, coordinated and lead to students feeling safe, supported and able to complete their chosen course of study. To assist SLT to co-ordinate a cross college programme of Personal, Social and Health Education that raises student awareness of key themes and helps prepare them for life in British Society. To oversee and ensure key policies and procedures linked to Student Services are managed and effectively implemented e.g. student disciplinary policy and procedures. To devise, implement and manage the Student Voice Strategy, including overseeing the development and effective management of the Student Union. To ensure a wide range of enrichment opportunities are planned, promoted and delivered for Students. Essential experience required: Qualified to a minimum of undergraduate degree level or equivalent level of qualification, in a relevant subject area. Proven track record within the education environment of Student Services, Progression or Pastoral Services Effective data collation and analysis skills, and supporting academic teams on data areas around attendance, retention, safeguarding and behaviour. A proven aptitude for high standards of service delivery both operationally and strategically and an understanding of the student perspective. Reliable and resilient; able to cope with pressure. Strong analytical and problem-solving skills with the ability to apply skills and knowledge creatively in new contexts and to think beyond traditional solutions. A high standard of written and spoken English, with the ability to produce clear and concise reports and presentations. Excellent interpersonal skills, including the ability to communicate confidently and effectively with a broad range of people and clients from a wide variety of backgrounds. Tact, diplomacy, empathy and patience. An excellent working knowledge of Microsoft Office products e.g. Word, Excel and PowerPoint and of a Records Management systems