My client is looking for an experienced new team member to join their company and oversee the running of their customer service department.
The successful candidate will be responsible for continually improving the Customer Service experience for customers to ensure that they are delivering a premium end-to-end service.
Exciting Head of Customer Services Position - Up to £55,000 DOE - Slough
Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team.
You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI's are met.
Main Responsibilities
Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goals.
You will be responsible for the overall management of the Customer Relations Team, supporting, motivating, and coordinating the complaint workload whilst ensuring regulatory timeframes and departmental key performance (KPI's) are met.
Complaints Manager - Slough 40-42k plus car and great benefits.
Through your day-to-day actions you will ensure fair outcomes for customers whilst adhering to the companies processes and policies.
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
My client in looking for an Account Manager to join their team.
The ideal candidate would have experience working in a customer facing role and have great communication skills both over the phone and via email.
You will be required to learn their catalogue of products in order to effectively advise customers on making purchasing decisions in an exciting industry.