In this important role as Contact Centre Manager, you will lead a dedicated customer service team in the online retail industry, ensuring customer queries are handled efficiently and effectively.
Our client is a prominent player in their industry.
They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Our client is a marketplace connecting customers, lenders, and dealers.
You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.
This is a challenging position that calls for strong interpersonal skills and the capacity to forge bonds with key stakeholders, dealers, and other third-party partners.
They are looking to recruit an experienced Dialler Manager.
My client is a disruptive Payments company who have recently been listed in the top 50 fintech start-ups by Beauhurst and are on track to be the 4th largest payment provider in the UK.
They are entering an exciting and rapid phase of growth so this is a great opportunity to join an environment that fosters growth and innovation.
As a Client Relationship Manager, your primary responsibility is maintaining strong customer relationships and improving our services to ensure customer satisfaction.
To accomplish this, you should promote service excellence and continuous improvements by demonstrating effective communication standards, collaborating with internal and external partners, and proactively managing customer expectations.
This is a hybrid role, but can expect up to 50% travel to clients, operations in Europe and 1 day a week on site in Worksop (all travel costs will be paid for).