You will be responsible for resolving customer enquiries (from the dealer network and end users, as well as internal colleagues), by answering telephone calls, email and CRM cases, providing timely and accurate technical information.
We are on the lookout for a Customer Service Advisor to join our well established international client based in Camberley on an initial 6 month contract opportunity.
This role not only offers immediate challenges and rewards but also the potential for a permanent position!
Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
This is an excellent opportunity for someone with fantastic customer service skills, who enjoys solving problems and excels at multitasking.
The business is committed to providing customers with the best experience possible and looking for candidates who share this genuine passion for customer service excellence.
You'll be working for a highly successful and profitable business, a market-leading brand which enjoys a reputation for quality and innovation!