We are excited to be recruiting for an opportunity with our local client, as they're looking individuals to join their Customer Service team.
Handling any issues / queries, whilst keeping internal systems up to date
As a frontline Customer Service Advisor, you'll serve as the initial point of contact for all customer queries, ensuring a high level of service at all times.
We are looking for two individual to join our client in their Customer Relations team, where you will be responsible for logging and assisting with incoming complaints.
Being a professional and confident communicator, you will listen to each customer, understanding their query or complaint.
Following company guidelines and FCA regulations, each call will be logged and allocated to the system to ensure correct investigation.
In this interesting role you will be responsible for investigating complaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business.
SCUK, one of the UK's Leading Motor Finance companies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team, based in Redhill, Surrey.
You will be investigating complaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.