Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments.
Role Overview
The role is responsible for managing the Field Service Engineers (FSE's) resource diary.
Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team.
You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI's are met.
Main Responsibilities
Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goals.
The role is wide-ranging and includes providing administrative support to Senior Managers in addition to providing exceptional customer service and support to clients.
This is a fantastic opportunity to join this small, friendly team and really make an impact!
We are delighted to be working in partnership with this specialist business in the medical sector as they grown their UK operations team.
We are currently seeking a Customer Service Advisor to join their team for a new project.
Our client, a well-established courier business, is expanding due to ongoing success and new client acquisitions.
Role Responsibilities
As the Customer Service Advisor, you will be responsible for client services, including processing client queries, answering phones, and liaising with delivery agents to progress shipments.