To support customers through the final stages of the internal complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
They are also responsible for ensuring that issues that could affect other customers are identified and fed back.
The Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner.
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
An exciting opportunity has arisen within this buzzy student accommodation for an energetic and proactive Customer Service Associate.
Temporary 3 Weeks 19th August Start Date
Duties
Working as part of a team you will provide daily support to the team and residents, including building maintenance bookings, tenancy administration & marketing.
Posted by Key Recruitment Ltd • £35K/yr to £37K/yr
Do you posess excellent customer service skills
My client is looking for an Assistant Customer Service Manager to start asap and will cover Basingstoke, Portsmouth, Bournemouth and Southampton hence use of your own vehicle is required.
General
An NVQ level 3 in customer care or equivalent gained through work experience would be beneficial.
Ideally you will have experience managing teams within social housing/construction and if you have experience in construction, cladding or facades that would deffinitely be of benefit.
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.