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I'm currently recruiting for a Customer Service role, to join a well-established client, on a 4-month temporary, full-time and hybrid basis, with an hourly rate of £12. Ideally, you'll have previous experience in financial services/banking. Responsibilities: Answering inbound calls and emails, providing a friendly and efficient service, in line with company guidelines and regulations Processing requests/changes on the system, and escalating complex issues to the relevant teams Providing information on the variety of services available
Are you immediately available? We are currently recruiting for our client based close to Manchester for a Customer Contact Officer / Customer Service Advisor for a not-for-profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is an ongoing temporary assignment for a minimum of 3 months. This role has an immediate start paying £12.00ph initially, rising to £13.74 after training. Previous experience within customer service is essential! Experience within housing or repairs is preferred. The role requires an excellent communicator both over the telephone and via e-mail with a friendly and empathetic character, with a problem-solving outlook. What will you be doing as a Customer Contact Officer / Customer Service Advisor? Being the first point of contact for all customers in relation to housing repairs Taking payments, arranging repairs and maintenance, and dealing with complaints Mainly phone based with some live chat and email response. Accurately recording details into the in-house system If you have the following skills and experience we would LOVE to hear from you: Must be computer literate including MS Excel You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers Empathetic and customer focused Inbound contact centre experience is a MUST - previous experience as a Customer Service Advisor would be ideal or within a contact centre or call centre envronment. What's in it for you as a Customer Contact Officer / Customer Service Advisor? £12.00ph initially, rising to £13.74ph after training Between the hours of 8am and 6pm Monday to Friday - 35 hours per week Initially temporary ongoing, with an immediate start and a view to go permanent for the right person Weekly Pay Free onsite parking Flexible working - office based for initial training , then hybrid options after this! If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
We have a great opportunity on behalf of our client based in the Stockton area, the role will initially be a temporary position until Christmas however there is a possibility this will be extended and could possibly lead to a permanent position for the right candidate. You will be working within a small team dealing with inbound and outbound calls, a large portion of this role is outbound calls following up with past and present customers gaining feedback and presenting further sales opportunities (no cold calling). Other duties include but not limited to: Dealing with order queries Responding to emails Providing quotes Data admin Essential Experience: Customer service in a call face to face or over the phone Computer literate Desired Experience: Outbound experience preferred but not essential Due to the high volume of candidates responding to our adverts unfortunately we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future.