The role of the Technical Support & Customer Agent is to offer support to customers to get the most from their technology, regardless of their place of purchase.
This support is offered in several ways - predominantly facilitating warranty with external service providers or offering in-store software and hardware solutions in the form of repair, set-up and trade-in services.
Your day in Lovetech is focused on timed and scheduled tasks, as such organisation and time-management are important.
The role of Sales Assistant in Harvey Norman is to maximise sales and profit by meeting the needs of the customer.
A successful person has excellent product knowledge, provides outstanding customer service, creates a great experience for the customer, and is above all else dedicated to the craft of selling.
This role is crucial for making Harvey Norman a great place to shop.