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We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for ESS at one of our many sites where we provide catering and cleaning services to the military and Ministry of Defence. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people.As a Customer Service Assistant, you will contribute to a passionate and friendly team working in a supportive environment. In ESS you'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who love to give great customer service.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Up to 44% off cinema tickets to enjoy your favourite blockbuster Regular emails filled with the best discounts and savings available Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes We would love to hear from you so here is what you need to know about our Customer Service Assistant position: Your key responsibilities will include: Work across all our service areas of food delivery, caf, bars, convenience shops, and accommodation to deliver a great service to our customers. Your duties will include serving customers in our restaurants, cafes and convenience shops, basic food preparation, cleaning and generally ensuring that our customer areas are ready to delight Taking responsibility for stocking food and beverage areas. Complete regular day to day activities as required to ensure a smooth operation. Take a flexible approach to work and always demonstrate the great behaviours to colleagues, customers and clients. Our ideal Customer Service Assistant will be: A good communicator, able to confidently liaise with customers and colleagues Self-motivated and able to work unsupervised. Committed to high levels of customer care Able to undertake a range of manual cleaning duties An enthusiastic individual with a passion for working in a catering environment Positive and take pride in their work Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250 UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/0306/95715001/52301536/BU #LI-DNPCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Customer Relations Advisor 549415 Closing at: Jun 13 2024 at 23:55 BST About the Role Base Location: Portsmouth or Perth, this role will be fully office based. Salary: £26,609 - £30,472 a range of other benefits to support your family, finances and wellbeing. Working Pattern: Permanent Full Time Office based As a Customer Relations Advisor, you will work within our Customer Contact Centre, where you will support our Customer Service and Operational teams to provide solutions and give the best possible service to our customers who have raised a complaint. You will be required to work between the hours of 8.00am - 8.00pm, Monday Friday, and occasional Saturdays. Roles & responsibilities will include, but are not limited to: Communicate effectively and guide our stakeholders internally and externally at all levels in their decision making to resolve issues and uphold SSENs reputation. You will support our customers with their complaints, working with them to reach a resolution and by taking them through our Complaint Handling Process. You will be allocated your own cases to resolve, responsibilities include contacting your customer in the promised timescales, investigating their queries or concerns, and producing a co-ordinated company response. You will ensure complaints are fully compliant, by following GDPR on all contacts to ensure customer data is secure, ensuring customers are aware of their rights. You will ensure all timescales and key milestones are met by effectively using the database to log and file complaints correctly. What do I need? To be considered for this role, we would love you to have: Customer Service experience including complaints handling. Excellent verbal and written communication and interpersonal skills. There are some technical aspects of this role that our amazing team will support and train you in, so it's important that you have a thirst for knowledge and enjoy learning new things. You should be organised, flexible and self-motivated, with strong time management skills. Be solution focussed and have pride in the service that you provide, ensuring our timelines are met and customers are receiving the best outcomes. About our Business SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net-zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net-zero, so team work will be essential. As a part of our business, you become part of something bigger an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority. What's in it for you? We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more. What happens now? All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome. If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact / 01738 340954. Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check. #LI-DIST #LI-FS1 #LI-Onsite