As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
As Customer Success Consultant you will be responsible for delivering on-demand services for self-managed advertisers purchasing support to assist them with the growth of their affiliate programme.
Purpose of Position
This would include launch strategy advice, user interface training, publisher recommendations or housekeeping tasks as well as testing any new opportunities as part of exploring opportunities to drive revenue.
Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all.
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.
We're evolving, to be a more digitally-focused data-driven insurance company of the future and your unique talent, skills and ideas can create our success.
Like us, you excel at collaboration, exploration and innovation.
About Us
Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.