We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers.
Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can.
As a customer care expert, you will be a pivotal link to the Ecomm team, supporting day-to-day operations to deliver a full customer journey, whether its owning and driving FAQs changes to drive positive deflection, website auditing and amendments or reporting on and sharing tangible customer feedback to deliver improvements.
You also work collaboratively with other functions across the business and externally.
Reed is seeking a Customer Service Administrator to join our client, in the Dorking area
As a Customer Service Administrator, you will be responsible for providing exceptional customer service and support via phone and email, processing orders, invoices, and quotations, liaising with internal and external stakeholders, updating and maintaining customer records and databases, and handling complaints and queries in a professional and timely manner.
In addition to a competitive salary of £21,000 - £25,000 per annum (depending on experience), we offer a friendly and supportive working environment, training and development opportunities, a company pension scheme, 25 days holiday plus bank holidays, and free parking on site.
As a Customer Service Administrator, you will be responsible for providing exceptional customer service and support via phone and email, processing orders, invoices, and quotations, liaising with internal and external stakeholders, updating and maintaining customer records and databases, and handling complaints and queries in a professional and timely manner.
Reed is seeking a Customer Service Administrator to join our client, located close to Redhill/Reigate.
In addition to a competitive salary of £22,000 - £25,000 per annum (depending on experience), we offer a friendly and supportive working environment, training and development opportunities, a company pension scheme, 25 days holiday plus bank holidays, and free parking on site.